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Return and Refund Policy

1. Return Period

You may request a return within 14 days of receiving your item. The return request must be submitted within 14 days of the item's delivery date. Requests made after this period will not be accepted.

2. Return Conditions

To be eligible for a return, the item must meet the following requirements:

  • The item must be in its original condition, unworn or unused.
  • All tags must be intact.
  • The item must be in its original packaging.
  • A valid receipt or proof of purchase must be provided.
  • A 15% restocking fee (or $10, whichever is higher) will be deducted from the refund amount to cover return processing costs.

3. Return Process

  • To initiate a return, please contact us via email at rolymro@126.com.
  • We will provide you with the return address and instructions.
  • Return address: Suzhou Leili Industrial Products Co., Ltd., Room 501, Huanlong Building, 140 Nanhuan West Road, Gusu District, Suzhou, Jiangsu, China, 215000.
  • Items returned without prior approval will not be accepted.

4. Damaged or Defective Items

Please inspect your order upon receipt. If the item is damaged, defective, or incorrect, please contact us immediately so we can resolve the issue.

5. Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g., food, flowers, plants).
  • Custom or personalized items.
  • Personal care items (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items and gift cards.

6. Exchange Policy

To exchange an item, please return the original item first. Once the return is accepted, you may place a new order for the desired item.

7. EU 14-Day Cooling-Off Period

If the item is shipped to the European Union, you have the right to cancel your order or return the item within 14 days for any reason. The item must be in its original condition, and proof of purchase must be provided.

Please note that a 15% restocking fee (or $10, whichever is higher) will still apply.

8. Refund Process

  • We will notify you of the status of your refund after receiving and inspecting the returned item.
  • If the refund is approved, it will be processed within 10 business days and issued to your original payment method, minus the 15% restocking fee (or $10, whichever is higher).
  • Please note that it may take additional time for your bank or credit card company to process the refund.
  • If you have not received your refund after 15 business days, please contact us at rolymro@126.com.

9. Contact Information

If you have any questions regarding returns or refunds, please feel free to contact us:

Note: This policy is subject to change based on actual circumstances. Please refer to the latest policy for updates.