【Product Overview】 The RolyIndCustom series of quartz glass is a premium material product developed by us, renowned for its exceptional light transmission, superior ultraviolet light penetration, outstanding heat resistance, and alkali-acid durability. Crafted from high-quality natural quartz sand through rigorous purification and high-temperature melting processes, this product guarantees exceptional performance under various harsh environments.
【Product Features】
High Light Transmission: RolyIndCustom quartz glass boasts an exceptional clarity that allows for maximum light passage, making it particularly suitable for optical instruments and lighting applications.
Ultraviolet Light Penetration: It features excellent ultraviolet light transmittance while maintaining visible light transparency, finding broad application in UV curing and optoelectronic technologies.
Heat Resistance: With a high softening point reaching up to approximately 1700°C, this quartz glass maintains stable structure and optical properties even under prolonged exposure to high temperatures, ideal for use in high-temperature observation windows and experimental setups.
Acid and Alkali Resistance: The quartz glass exhibits superior chemical stability, resisting corrosion from most acidic and alkaline substances, thereby fitting perfectly into demanding conditions found in the chemical and pharmaceutical industries.
【Customization Services】 RolyIndCustom also offers professional customization services, where we tailor-make quartz glass pieces in different shapes and sizes according to clients' specific requirements, catering to diverse needs across research, industrial production, and everyday applications.
【Quality Assurance】 Each piece of RolyIndCustom quartz glass undergoes strict quality control measures to ensure top-notch physical and optical qualities. We are committed to providing durable and safe quartz glass products, empowering our customers to achieve remarkable results in their respective fields.
Return Policy
1. Scope of Application
• This return policy applies to all products purchased through the INDCUSTOM online store, unless explicitly stated as non-returnable in the product description.
2. Conditions for Returns
• Items must be returned within 14 days of receipt.
• The product should be unused, in its original condition, with all tags and packaging intact.
• Custom-made or personalized items are not eligible for returns.
3. Exchange Conditions
• Exchanges can be requested within 30 days of receiving the item. the international return shipping costs will be borne by the buyer.
4. Refund Process
• Submit a return request via INDCUSTOM’s customer service center, including your order number and reason for return.
• Upon approval, we will provide you with a return address and shipping instructions.
• Refunds will be processed within 5 business days of receiving and inspecting the returned item, and will be credited back to the original payment method.
5. Important Notes
• Once a returned item is confirmed to be in acceptable condition, the refund will be issued minus any applicable taxes and shipping fees.
• Certain items may be subject to specific return terms, which will be outlined on the product detail page.
Shipping Policy
1. Shipping Time
• Orders are prepared for shipment within 72 hours of confirmation. Customized orders may have different shipping times.
• Holidays may lead to delays in shipping.
2. Shipping Fees and Delivery Options
• International Standard Shipping: Shipping fees are calculated based on destination and package weight, and will be displayed at checkout.
• Expedited Shipping: Additional charges apply, based on destination and package weight.
• We partner with various international shipping companies to offer global delivery services.
3. Delivery Times
• International Standard Shipping: Expected delivery time ranges from 7 to 21 business days, depending on the destination.
• Expedited Shipping: Expected delivery time is between 3 to 7 business days, subject to destination specifics.
4. Tracking Information
• After shipment, you will receive an email containing tracking information.
• You can track your package status using the provided tracking number on the shipping company’s official website.
5. Receiving Guidelines
• Upon receipt of the goods, please check if the package is undamaged. In case of visible damage, take photos for evidence and contact our customer service.
• If the package is found damaged or the quantity does not match upon delivery, refuse acceptance and promptly inform us.
6. Taxes and Customs Clearance
• Import duties, VAT, and other import-related fees are the responsibility of the recipient.
• INDCUSTOM will assist in providing necessary customs clearance documents, but the ultimate responsibility lies with the buyer.