1500ml Alumina Crucible | Corundum Crucible | 99% Alumina Material | High Temperature Resistance 1650 ℃ | Alumina Crucibles High Form

Return Policy

1. Scope of Application

• This return policy applies to all products purchased through the INDCUSTOM online store, unless explicitly stated as non-returnable in the product description.

2. Conditions for Returns

• Items must be returned within 14 days of receipt.

• The product should be unused, in its original condition, with all tags and packaging intact.

• Custom-made or personalized items are not eligible for returns.

3. Exchange Conditions

• Exchanges can be requested within 30 days of receiving the item. the international return shipping costs will be borne by the buyer.

4. Refund Process

• Submit a return request via INDCUSTOM’s customer service center, including your order number and reason for return.

• Upon approval, we will provide you with a return address and shipping instructions.

• Refunds will be processed within 5 business days of receiving and inspecting the returned item, and will be credited back to the original payment method.

5. Important Notes

• Once a returned item is confirmed to be in acceptable condition, the refund will be issued minus any applicable taxes and shipping fees.

• Certain items may be subject to specific return terms, which will be outlined on the product detail page.

Shipping Policy

1. Shipping Time

• Orders are prepared for shipment within 72 hours of confirmation. Customized orders may have different shipping times.

• Holidays may lead to delays in shipping.

2. Shipping Fees and Delivery Options

• International Standard Shipping: Shipping fees are calculated based on destination and package weight, and will be displayed at checkout.

• Expedited Shipping: Additional charges apply, based on destination and package weight.

• We partner with various international shipping companies to offer global delivery services.

3. Delivery Times

• International Standard Shipping: Expected delivery time ranges from 7 to 21 business days, depending on the destination.

• Expedited Shipping: Expected delivery time is between 3 to 7 business days, subject to destination specifics.

4. Tracking Information

• After shipment, you will receive an email containing tracking information.

• You can track your package status using the provided tracking number on the shipping company’s official website.

5. Receiving Guidelines

• Upon receipt of the goods, please check if the package is undamaged. In case of visible damage, take photos for evidence and contact our customer service.

• If the package is found damaged or the quantity does not match upon delivery, refuse acceptance and promptly inform us.

6. Taxes and Customs Clearance

• Import duties, VAT, and other import-related fees are the responsibility of the recipient.

• INDCUSTOM will assist in providing necessary customs clearance documents, but the ultimate responsibility lies with the buyer.